Privacy Policy
Last updated: May 11, 2025
This Privacy Policy describes how Ziva Print ("Ziva Print", "we", "our" or "us") collects, uses and shares your personal information when you use and access our website, services, and other tools we offer (collectively "Ziva Print Services"). This Privacy Policy also gives information about the rights and options you have to control your personal information.
This Privacy Policy applies to all users of our Ziva Print Services, including unregistered and registered users, business customers, and potential customers (collectively, "user", "you" or "your").
Please keep in mind that this Privacy Policy does not apply to personal information collected by third-party websites and apps that may post links or advertisements on our website. We advise you to read the privacy notices of these third parties when you visit their websites.
Contents
- Who is responsible for your personal information
- What personal information we collect
- Why we use your personal information
- With whom we share personal information
- How we transfer personal information internationally
- How to exercise your rights
- How we protect and store personal information
- How we handle personal information of children
- How we use cookies
- How to contact us
- Changes to this Privacy Policy
1. Who is responsible for collecting and using your personal information
Ziva Print is responsible for collecting, using and disclosing your personal information when providing you with the Ziva Print Services you have requested. If you have any questions about how we use your personal information, please contact us at privacy@zivaprint.com.
2. What personal information we collect
Depending on how you use the Ziva Print Services, we collect and use the following types of personal information:
| Category | Description |
|---|---|
| Account Information | Name, email address, and password collected when you register for an account. |
| Technical Information | IP address, browser type, device information, operating system, and cookies collected when you visit our website. |
| Usage Information | Pages visited, date and time of visits, search history, and how you interact with our website and services. |
| Transaction Information | Shipping address, billing address, payment details, order history, phone number, and email address provided when placing an order. |
| Content Information | Images, logos, design files, and other content you upload to create or personalise your print products. |
| Communication Information | Name, email, phone number, and message content when you contact our customer support team. |
| Marketing Information | Name, email, phone number, and communication preferences when you opt in to receive marketing materials. |
3. Why we use your personal information
We use the personal information we collect for the following purposes:
- To create, manage and maintain your Ziva Print account.
- To process, manage and deliver your print orders.
- To provide you with customer support and resolve your queries.
- To personalise your experience on our website.
- To send you order updates, invoices and service-related notifications.
- To send you promotional offers and marketing communications (only where you have opted in or where we have a legitimate interest).
- To analyse usage patterns and improve our website, products, and services.
- To detect, prevent and investigate fraud or unlawful activity.
- To comply with legal and regulatory obligations.
5. How we transfer personal information internationally
Ziva Print operates primarily within India. However, some of our third-party service providers may be located in other countries. Where your personal information is transferred outside India, we take appropriate measures to ensure it is adequately protected in accordance with applicable data protection laws.
If you would like more information about international transfers of your data, please contact us at privacy@zivaprint.com.
6. How to exercise your rights
Depending on applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure: Request deletion of your personal information in certain circumstances.
- Objection: Object to the processing of your personal information in certain circumstances.
- Restriction: Request that we restrict the processing of your personal information.
- Withdraw Consent: Withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us at privacy@zivaprint.com. We may ask you to verify your identity before processing your request.
Opt-out of marketing communications
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages such as order confirmations and account updates.
Account Deletion
If you request deletion of your account, we will erase your personal information from our systems after verifying your identity. Please note that we may retain certain information as required by law (e.g. records of transactions). After deletion, you will lose access to your account, order history, saved designs, and uploaded content. This action is permanent and cannot be reversed.
7. How we protect and store personal information
Ziva Print implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include encryption, access controls, and regular security reviews.
We encourage you to keep your account password strong and confidential. If you believe your account has been compromised, please contact us immediately at privacy@zivaprint.com.
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.
8. How we handle personal information of children
Ziva Print Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly. If you are a parent or guardian and believe your child has shared personal information with us, please contact us at privacy@zivaprint.com.
10. How to contact us
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us:
Ziva Print
📧 Email: privacy@zivaprint.com
🌐 Website: http://www.zivaprint.com
📞 For order or general enquiries, please visit our Contact Us page.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and notify you where required by law. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
By continuing to use our Ziva Print Services after any changes to this Privacy Policy, you acknowledge the updated policy.